Question 1

How do I place an order?

Accepted Answer

Add the items you want to your cart and go to checkout. Fill in your delivery and payment details and complete the order. You'll receive an order confirmation by e-mail right away.

Question 2

Do you sell to businesses?

Accepted Answer

Indonesia Store is our online shop for private customers. Restaurants, shops, chains and professional kitchens buy directly from Scanesia, our import and wholesale business. Both are run by Scanesia AS.

Question 3

What payment methods do you offer?

Accepted Answer

We offer Vipps, MasterCard, Visa and Visa debit via PayPal.

Question 4

Can I change or cancel my order?

Accepted Answer

Contact us as soon as possible after placing your order. If it has already shipped, you'll need to use the right of withdrawal instead, see the Returns and Right of Withdrawal section.

Question 5

What delivery options do you have?

Accepted Answer

We offer pickup-point delivery via PostNord and Posten, as well as home delivery.

Question 6

What does shipping cost?

Accepted Answer

The shipping cost depends on weight and whether you choose pickup-point or home delivery. Pickup-point delivery is free when you spend over 750 kr. Pickup point (Norway), up to 10 kg: 99 NOK Pickup point (Norway), up to 20 kg: 149 NOK Pickup point (Norway), up to 35 kg: 229 NOK Free pickup-point shipping when you spend over 750 NOK Home delivery (Norway), up to 10 kg: 298 NOK Home delivery (Norway), up to 20 kg: 348 NOK Home delivery (Norway), up to 35 kg: 495 NOK Home delivery for 99 NOK when you spend over 750 NOK

Question 7

How long until I receive my order?

Accepted Answer

Normal delivery time within Norway is 2–5 business days (may take a bit longer during the summer holidays).

Question 8

Do you ship outside Norway?

Accepted Answer

For now, we only deliver to addresses in Norway.

Question 9

Can I track my package?

Accepted Answer

Yes, you can track all packages via the link in your order confirmation. If you have trouble finding your tracking number, or any other questions, feel free to contact us.

Question 10

I received the wrong or a damaged item, what do I do?

Accepted Answer

Contact us as soon as possible with your order number, a short description and preferably a photo of the item and the packaging, and we'll find a solution. You can file a complaint up to two years after you received the item.

Question 11

How do I return an item?

Accepted Answer

Let us know within 14 days after you received the item, using the withdrawal form or another clear message by email. Then send the item back to our warehouse in Ytre Enebakk no later than 14 days after you notified us. You cover the return shipping yourself.

Question 12

Which items cannot be returned?

Accepted Answer

The right of withdrawal does not apply to food and drinks that deteriorate quickly or have a short best-before date, or to sealed items that are not suitable for return for health or hygiene reasons once the seal is broken (section 22 of the Right of Withdrawal Act). If an item is defective or wrong, the rules on complaints apply.

Question 13

Who pays for return shipping?

Accepted Answer

If you use the right of withdrawal, you cover the return shipping yourself. For a complaint about a defective item, we cover the costs in accordance with the Consumer Purchases Act.

Question 14

Are your products authentic and original?

Accepted Answer

Yes. We import original Asian brands directly, and do not sell copies or unofficial variants.

Question 15

Do the products have Norwegian ingredient labelling?

Accepted Answer

Many products list ingredients in their original language in addition to English. We're working on clarifying ingredients and allergens on the product pages. If you're unsure about a specific product, feel free to contact us before ordering.

Question 16

What is the shelf life of the products?

Accepted Answer

Shelf life varies from product to product and is printed on the packaging. We make sure items have a good remaining shelf life when shipped from us.

Question 17

Do I need an account to shop?

Accepted Answer

No, you can check out as a guest. Having an account can make it quicker to order next time.

Question 18

How do I unsubscribe from the newsletter?

Accepted Answer

Every newsletter has an unsubscribe link at the bottom. You can also contact us and we'll remove you manually.

Question 19

How do I contact you?

Accepted Answer

You'll find our contact details at the bottom of this page, or on our contact page.

Frequently Asked Questions

Ordering

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Returns and Right of Withdrawal

Products

Account and Newsletter

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