Indonesia Store

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Returns and complaints

Here you'll find how the right of withdrawal works, which products can't be returned, and what to do if something is wrong with the products you received.

  • 14-day right of withdrawal

    Counted from the day you received your order, for products that can be returned.

  • Exception for food

    Products that deteriorate quickly, have a short shelf life or have a broken seal can't be returned.

  • Complaints

    If a product is defective, you can file a complaint for up to two years after you received it.

How to use your right of withdrawal

The right of withdrawal follows the Norwegian Right of Withdrawal Act and our terms and conditions.

  1. Let us know within 14 days

    Send us the withdrawal form further down this page, or another clear message by email, within 14 days after you received the product. Include your name, address, order number and which products it concerns.

  2. Send the product back

    Return the product no later than 14 days after you notified us. It must be well packed and in good condition. You cover the return shipping yourself.

  3. Get your money back

    We refund everything you paid, including the original delivery cost, no later than 14 days after we received your message, using the same payment method you used. We may withhold the refund until we have received the product.

Return address

Scanesia AS, Gneisveien 2, 1914 Ytre Enebakk

Products that can't be returned

Under section 22 of the Norwegian Right of Withdrawal Act, the right of withdrawal does not apply to:

  • Food and drinks that deteriorate quickly or have a short best-before date.
  • Sealed products that are not suitable for return for health or hygiene reasons once the seal is broken.

This exception applies to the right of withdrawal. If a product is defective or wrong, the rules on complaints apply.

Is something wrong with your order?

If you received the wrong product, or a product is defective, contact us with your order number, a short description and preferably a photo of the product and the packaging. We'll find a solution.

Let us know within a reasonable time after you discovered the problem. The deadline is never shorter than two months from when you discovered it, and no later than two years after you received the product. We recommend checking your order when you receive it.

Withdrawal form

You can use the form below, but it's not required. Another clear message by email also counts.

Standard withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

Send the completed form to: Scanesia AS, Gneisveien 2, 1914 Ytre Enebakk, indonesia-store@scanesia.no

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Order number
Received on (date)
Name of consumer(s)
Address of consumer(s)
Date
Signature of consumer(s) (only if this form is sent on paper)
Send the withdrawal form by email

Shipping and delivery

See delivery options, shipping rates and delivery times in Norway.

Shipping and delivery

Any questions?

Customer service answers emails within 24–48 hours, and phone calls Monday to Friday 08:00–16:00.

Contact us